Getting Started
Welcome to CallSpoke documentation. This guide will help you integrate our platform with your phone system and start transcribing calls in minutes.
Quick Start Guide
1. Create Your Account
Sign up for a CallSpoke account and complete your profile. You’ll receive API credentials that you’ll use to integrate with your phone system.
2. Connect Your Phone System
CallSpoke integrates with most major VoIP providers and phone systems:
- Twilio
- RingCentral
- 8×8
- Vonage
- Custom SIP trunks
3. Configure Recording Upload
Set up automatic call recording uploads using our REST API or S3 bucket integration. Recordings are processed immediately upon upload.
4. Access Your Transcripts
Log into your dashboard to view transcripts, AI analysis, and insights. Transcripts typically appear within 2-5 minutes of call completion.
Key Features
Real-Time Transcription
Industry-leading accuracy with automatic speaker identification and timestamps.
AI Analysis
Automatic extraction of action items, sentiment, key topics, and important dates.
Search & Filter
Powerful search across all transcripts with filters for date, caller, sentiment, and more.
Integrations
Connect with your CRM, helpdesk, and other tools via webhooks and API.
System Requirements
- Audio format: WAV, MP3, or M4A
- Sample rate: 8kHz or higher (16kHz recommended)
- Maximum file size: 500MB per recording
- Maximum duration: 4 hours per recording
Best Practices
- Use 16kHz or higher sample rate for best transcription quality
- Ensure clear audio with minimal background noise
- Use unique identifiers for each call in your API requests
- Set up webhooks to receive real-time notifications when transcription completes
- Tag calls with customer IDs for easier organization
Troubleshooting
Poor Transcription Quality
Check your audio quality settings. We recommend 16kHz sample rate and ensure recordings are clear with minimal background noise.
Delayed Processing
High call volumes may cause slight delays. Contact support if transcripts take longer than 10 minutes to appear.
Missing Calls
Verify your webhook configuration and check that call recordings are being uploaded successfully.