How Can We Help You?
Our support team is dedicated to ensuring you get the most value from CallSpoke. Whether you need technical assistance, have billing questions, or want to learn more about features, we’re here to help.
Support Channels
Email Support
Get detailed help from our support team.
Response time: Within 24 hours
Common Questions
How accurate is the transcription?
Our AI achieves 95%+ accuracy on clear audio with minimal background noise. Accuracy may vary based on audio quality, accents, and technical terminology.
How long does transcription take?
Most transcripts are ready within 2-5 minutes of upload. Very long calls (over 1 hour) may take up to 10 minutes.
What audio formats do you support?
We support WAV, MP3, and M4A formats. We recommend 16kHz sample rate for best quality.
Can I edit transcripts?
Yes, you can edit any transcript directly in your dashboard. Edits are saved automatically.
How is pricing calculated?
Pricing is based on total call minutes processed each month. See our pricing page for detailed plans and volume discounts.
Do you offer custom integrations?
Yes! Enterprise customers can work with our team to build custom integrations with their existing systems.
Enterprise Support
Enterprise customers receive:
- Dedicated account manager
- Priority support with 1-hour response time
- Custom SLAs
- Quarterly business reviews
- Direct access to engineering team
System Status
Check our system status for real-time information about platform availability and performance.